Kodi KPI ndi chiyani?
Zisonyezero zazikulu zakuchita (KPIs) zimayimiridwa monga manambala kuti ziwonetsere muyeso wa zochitika ngati peresenti, benchmark kapena velocity.
This could be a mayankho rating of say; 98% out of a possible 100%, a 4.9-star rating out of a possible 5-stars, 120 orders per day or week, 5 phone calls per hour etc.
Izi zonse ndi KPIs, ndipo ndizambiri zomwe anthu ambiri mgululi amazidziwa, ndizabwino, chifukwa zimathandiza aliyense kumvetsetsa momwe gulu, zopangira ndi ntchito zikuchitira mogwirizana ndi muyezo wodziwika.
Kuwongolera kumakonda kukonda manambala kwambiri chifukwa kumapangitsa chidule chake kulumikizana mwachangu - koma izi zikuyenera kukhala ziwerengero zomwe aliyense angapindule nazo podziwa, kumvetsetsa komanso kuyerekezera zomwe anzawo akuchita ndi anzawo.
Cholinga chachikulu chokhazikitsira, kukwaniritsa ndikusunga mtundu wina wa chandamale kungakhale mphotho yokhutira, kapena kusintha komwe mutha kuyerekeza ndi KPI ina.
Ma KPI awa amathanso kuwezedwa pakapita nthawi, nenani; tsiku lomaliza, sabata, mwezi, kotala, chaka kapena nthawi yachikhalidwe.
Pomaliza, amatha kufananizidwa ndi muyeso womwewo munthawi yapitayi, nenani; sabata-pa-sabata, mwezi-pa-mwezi, Januware-pa-Januwale etc.
Kodi ma KPI amagwiritsidwa ntchito ndi chiyani?
Kugwiritsa ntchito moyenera, akuyenera kukhala cholembera cha manambala pa bizinesi kapena ntchito yomwe imapereka chidule mwachidule pakuwona kwake, mbiri yakale ndi momwe ikufanana.
Lingaliro ndikukhala kuti akhoza kuwonetsa mwachangu ngati malo akufunika chisamaliro chowonjezereka, kapena akugwira ntchito monga momwe akuyembekezerera. Mwachidule, manambala a "Ndiyenera kuda nkhawa kapena kukhuta".
Ndi ma KPI ati omwe ndikuyenera kugwiritsa ntchito?
Izi zikugwirizana ndi zonse zomwe mukufuna kukwaniritsa, ndi momwe dziko lakunja lingakuweruzireni kuchokera pagulu kapena pofunsidwa.
