Glossary Category: Customer Services
F
- Feedback
Feedback
Feedback is really important to us! Let us know everything you want and need, it guides all that we do for you and is the most valuable thing you can do for us to help you and so many others too. You can click on the feedback smiley in the top-left of any…
- Free Shipping
Free Shipping
Of course, there’s no such things as free of cost, therefore *free shipping* is simply a way of presenting total prices per item and order in a way that you can see the overall cost per item more easily, including the cost of manufacture, international transport, duties, taxes, storage, pick, pack, packaging, dispatch and delivery…
K
- Key Performance Indicator (KPI)
Key Performance Indicator (KPI)
A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets.
P
- Packages
Packages
We use the term package to mean a packet or box containing your ordered products. One order can contain many shipments. Each shipment can contain many packages. One package will either be one packet or one box. Following the vast amount of feedback over the years in experience with serving mail-order customers, the vast majority…
- Plus Shipping
Plus Shipping
Our speciality is in sourcing high-quality and ethical brands from around the world and also delivering them around the world – so there’s a lot of costs to calculate and bear in mind. Duties & Taxes Generally, the overall highest percentage cost in any supply-chain from manufacture to consumer is government taxes. Taxes are good,…
- Pricing
Pricing
Our pricing is always calculated to give you the lowest cost options, with bulk-buying discounts, voucher codes and economies-of-scale savings. Plus, dispatch and delivery services options to help you balance your priorities between lower costs and speedy delivery. You can read more in the full article on how we calculate Pricing.
R
- Reviews
Reviews
Reviews are simply for your good karma and reputation in helping other people with similar research needs to your own experience. If there's anything you are unhappy about in any way for any reason, please just click on the feedback smiley in the top-left of any page or Feedback link in…
S
- Shipments
Shipments
We use the terms shipment to mean; one or more packages with physical goods, downloads for digital products, and project or job completion for services. Email Confirmations When your goods or services shipment is posted, or completed, that is the point of final invoicing and you will receive a confirmation email within a few minutes…
- Shipping
Shipping
We use the term *Shipping* to include and total all of the following manufacturer to customer cost components...
